Terms of Service

These Terms govern business use of the Cotnek platform, including AI, CRM, campaigns, automation, landing pages, website chat, billing and related services.

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and Cotnek Technologies. Cotnek Technologies is a business licensed and registered in the United Arab Emirates, with its principal place of business in Dubai, United Arab Emirates. Cotnek owns and operates the Cotnek platform and the website at cotnek.com (together, the “Services”). Trade licence and registration details may be made available where legally required or upon a legitimate request.

By creating an account, subscribing to a plan, accessing or using the Services, you agree to these Terms and to the policies expressly incorporated into them, including our Privacy Policy, Refund & Cancellation Policy and Cookie Policy. Where applicable, a Data Processing Addendum (“DPA”) may also form part of the agreement between Cotnek and a business customer.

If you accept these Terms on behalf of a company, organisation or other legal entity, you confirm that you have authority to bind that entity. In that case, “you” and “your” refer to that entity as well as its authorised users.

2. Eligibility and Business Use

The Services are intended for business and professional use by persons aged 18 or older. You must provide accurate account and billing information and keep it reasonably up to date.

You are responsible for ensuring that your use of the Services is permitted in the country or jurisdiction in which you operate. Nothing in these Terms excludes rights that cannot lawfully be excluded under applicable mandatory law.

3. The Services

Cotnek is an AI-powered business platform that may provide, depending on your plan and feature availability, AI assistance, AI copywriting and research, CRM tools, marketing campaign tools, follow-up automations, Cotnek-hosted landing pages, website chat, reporting, billing-related features and integrations with third-party platforms.

Some features may be labelled beta, limited, preview, experimental or coming soon. Those features may be changed, restricted or withdrawn as we develop the Services.

We may update, improve or modify the Services from time to time. We will not intentionally make a material reduction to the core functionality of a paid plan during a current paid billing period without reasonable notice, except where a change is required for security, legal, regulatory or third-party platform reasons.

Advertising platforms. Where enabled, Cotnek may help you prepare, configure, manage or publish advertising campaigns through connected third-party advertising accounts. Availability depends on the relevant platform, approvals, APIs and permissions. You remain responsible for approving campaigns, budgets, audiences, creative content, advertising spend and compliance with the third-party platform’s terms and advertising policies.

4. Your Account and Team Access

You must keep your login credentials confidential and use reasonable security measures to protect your account. You are responsible for activity carried out through your account and through accounts of team members or users you authorise.

You must promptly notify us at support@cotnek.com if you believe your account has been compromised, accessed without permission or used fraudulently. We may require additional verification before restoring or changing account access.

5. Plans, Billing, Taxes and Renewal

Paid plans are billed in advance at the interval selected at checkout, which may be monthly or yearly. Unless the checkout page states otherwise, prices are shown in US dollars. Any display in another currency is for convenience and may be approximate.

A first subscription may include a free trial, as shown at checkout. A payment method is required to start a trial. Unless you cancel before the trial ends, your payment method is charged the plan price shown at checkout on the trial end date, and the subscription then renews automatically as described below. Free trials are limited to one per customer.

Unless cancelled before the next renewal date, subscriptions automatically renew for successive billing periods at the price applicable to your plan at the time of renewal. By subscribing, you authorise Cotnek and its payment provider to charge the applicable recurring fees and taxes using your selected payment method.

Where offered, yearly pricing may include a discount compared with paying monthly. Any such discount will be shown at checkout and may change for future renewal periods with notice.

Upgrades may take effect immediately and may result in an immediate prorated charge or credit. Downgrades or changes between monthly and yearly billing will be handled as shown in the Billing page or checkout flow at the time of the change.

Applicable VAT or other taxes may be added where required by law and will be shown on the invoice or at checkout where applicable.

We may change subscription prices by giving at least 30 days’ notice. A price change will apply from your next renewal after the notice period unless otherwise required by law.

If a payment fails, we or our payment provider may retry the charge. If payment remains overdue, we may limit, suspend or terminate paid features after reasonable notice where practical.

Cancellation, refunds, account credits and any prepaid or purchased credit packs are further governed by our Refund & Cancellation Policy.

6. Plan Limits, Usage and AI Credits

Plans may include usage limits such as numbers of users, workspaces, contacts, CRM leads, active campaigns, storage, messages, automation activity, AI usage or other resources. The limits for your plan are those shown on the pricing or billing interface when you subscribe or renew.

Where a plan includes monthly AI credits, those credits reset according to the billing or credit cycle displayed in your account. Unused monthly credits do not roll over unless we expressly state otherwise.

Purchased credit packs, where available, are tied to your Cotnek account, have no cash value, cannot be transferred or exchanged, and may be subject to reasonable technical or account-status conditions. Promotional or referral credits have no cash value and may be cancelled where obtained through fraud, abuse or violation of these Terms.

7. AI Features and AI Output

Cotnek may use artificial intelligence to generate text, ideas, summaries, campaigns, recommendations, research, automations or other output. AI-generated output may be inaccurate, incomplete, outdated, biased or unsuitable for your particular use.

AI features are provided as tools to assist your business. They are not a substitute for professional legal, financial, medical, tax, regulatory or other specialised advice.

You are responsible for reviewing AI output before relying on it, publishing it, sending it to customers, using it in advertising or using it to make significant business decisions.

Where the product requires you to approve an action before it creates, publishes, sends, spends, changes or deletes records, you remain responsible for the approval you provide.

8. Your Data and Your Customers’ Data

As between you and Cotnek, you retain your rights in the data, materials and content you submit, upload, create or connect to the Services (“Customer Content”). You grant Cotnek a limited, non-exclusive licence to host, copy, transmit, process, display and otherwise use Customer Content only as reasonably necessary to provide, secure, support and improve the Services in accordance with these Terms and our Privacy Policy.

For personal data relating to your own customers, prospects, leads, website visitors or contacts, you are generally the controller and Cotnek generally acts as your processor, unless the circumstances require a different role under applicable law.

You are responsible for having an appropriate legal basis, notices, permissions and consents for the personal data you collect or upload and for communications you send using Cotnek, including where required under the UAE Personal Data Protection Law, applicable marketing rules and telecommunications requirements.

You are responsible for Customer Content, landing pages, forms, website chat messages, campaigns, advertising claims and communications you create or approve, including compliance with applicable UAE media, advertising, consumer, intellectual-property and other legal requirements and the policies of connected third-party platforms.

Where export functionality is available, you may export applicable Customer Content while your account is active. Following account closure or termination, Customer Content may remain available for a limited period before deletion or de-identification in accordance with our Privacy Policy and backup procedures.

9. Data Processing and Security

Where Cotnek processes personal data on your behalf as a processor, the parties may enter into or be subject to a Data Processing Addendum that describes the subject matter, duration, nature and purpose of processing, the categories of personal data, categories of data subjects and the parties’ respective obligations.

Cotnek uses reasonable technical and organisational measures designed to protect the Services and personal data. You remain responsible for configuring your account, permissions, integrations, user access and business processes appropriately.

10. Acceptable Use

You must not use, or permit others to use, the Services to:

• violate any applicable law, regulation, court order or legally binding requirement;
• infringe another person’s intellectual-property, confidentiality, privacy, publicity or other rights;
• send spam, unlawful marketing or communications to people where the required consent or lawful basis is absent;
• create, publish or distribute fraudulent, deceptive, defamatory, threatening, hateful, sexually explicit, exploitative or otherwise unlawful content;
• create content or activity that violates applicable UAE requirements relating to public order, public morals or prohibited content;
• impersonate another person or business or misrepresent your identity, authority, affiliation or the source of communications;
• collect or request passwords, authentication credentials, full payment-card details or highly sensitive personal data through Cotnek features unless an authorised Cotnek feature is specifically designed for that purpose;
• attempt to gain unauthorised access to another workspace, account, database, API, system or network;
• probe, scan, overload, interfere with or bypass security, rate limits, technical restrictions or usage limits;
• introduce malware, malicious code or harmful automated activity;
• use the Services to develop or distribute unlawful surveillance, harmful cyber activity or other prohibited applications;
• reverse engineer, decompile, copy, scrape or reproduce the Services except to the extent such restriction is prohibited by law; or
• resell, sublicense or commercially exploit access to the Services except under a written agreement with Cotnek.

We may investigate suspected violations, remove or restrict content, limit features or suspend accounts where reasonably necessary to protect Cotnek, our users, third parties or the integrity of the Services.

11. Intellectual Property

Cotnek Technologies and its licensors own all right, title and interest in the Services, including the Cotnek name, brand, user interface, software, databases, platform design and Cotnek-created materials, excluding Customer Content and third-party materials.

Subject to these Terms, payment of applicable fees and any rights of third parties, you may use AI-generated output produced for you through Cotnek for your lawful business purposes. You are responsible for checking whether the output is appropriate to use and whether it may conflict with third-party rights.

If you provide suggestions, feedback or ideas about Cotnek, you grant us the right to use that feedback to improve or develop the Services without payment or obligation to you, provided we do not publicly identify you as the source without permission.

12. Third-Party Services and Integrations

The Services may depend on or integrate with third-party providers, including cloud infrastructure, AI providers, payment processors, email providers, analytics tools, social networks, messaging platforms and advertising platforms.

Your use of third-party services is subject to the terms, policies, availability and technical restrictions of those third parties. Cotnek does not control third-party platforms and is not responsible for their independent acts, outages, account decisions, fees, changes, suspensions or security practices.

A third-party change may affect the availability or functionality of an integration. We may modify or discontinue an integration if the relevant third party changes or withdraws access.

13. Availability, Maintenance and Beta Features

We aim to provide a reliable and secure service, but we do not guarantee that the Services will always be available, uninterrupted, error-free or compatible with every device, browser, provider or third-party platform.

We may perform scheduled or emergency maintenance and may temporarily limit access for security, reliability or operational reasons. Where practical, we will provide reasonable notice of material planned downtime.

Beta, preview or experimental features may be less reliable, may change materially and may be discontinued at any time.

14. Suspension and Termination

You may cancel your subscription through the Billing page or another cancellation method we make available. Cancellation does not automatically create a right to a refund except as stated in our Refund & Cancellation Policy or required by applicable law.

We may suspend, restrict or terminate access if you materially breach these Terms, fail to pay amounts due, misuse the Services, create a significant security or legal risk, infringe third-party rights, abuse platform resources or where suspension or termination is required by law or a third-party provider.

Where reasonable and legally permitted, we will provide notice and an opportunity to resolve the issue before termination. Immediate action may be taken where necessary to prevent fraud, security incidents, unlawful conduct or serious harm.

Provisions that by their nature should survive termination will continue to apply, including accrued payment obligations, intellectual-property provisions, disclaimers, limitations of liability, indemnities, dispute provisions and general contractual terms.

15. Disclaimers

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Cotnek does not guarantee that the Services, AI output, campaigns, leads, automations, integrations or recommendations will achieve any particular revenue, advertising, conversion, sales, business or other result.

Except where a warranty cannot lawfully be excluded, Cotnek disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.

16. Limitation of Liability

To the fullest extent permitted by applicable law, neither Cotnek Technologies nor its directors, officers, employees, contractors or affiliates will be liable for indirect, incidental, special, exemplary, punitive or consequential losses, or for loss of profits, revenue, business opportunity, goodwill or data, arising out of or relating to the Services.

To the fullest extent permitted by applicable law, Cotnek’s aggregate liability for all claims arising out of or relating to the Services during any 12-month period will not exceed the total fees you actually paid to Cotnek for the Services during the 12 months immediately preceding the event giving rise to the claim.

The limitations in this section do not apply to liability that cannot lawfully be excluded or limited under applicable UAE law.

17. Indemnity

To the fullest extent permitted by applicable law, you will defend, indemnify and hold harmless Cotnek Technologies and its directors, officers, employees and affiliates from third-party claims, losses, liabilities, damages and reasonable costs arising from: (a) your Customer Content; (b) campaigns, advertisements or communications you create, approve or send; (c) your unlawful or unauthorised use of the Services; or (d) your material breach of these Terms.

This obligation does not apply to the extent a claim is caused by Cotnek’s own unlawful conduct or material breach of these Terms.

18. Force Majeure

Neither party will be liable for delay or failure to perform an obligation, other than payment obligations already due, where the delay or failure is caused by events beyond that party’s reasonable control, including natural disasters, widespread network or cloud outages, acts of government, war, civil disturbance, labour disruption, utility failure or major third-party infrastructure failures.

19. Governing Law and Disputes

These Terms are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai, without prejudice to any mandatory law that applies.

Before starting formal proceedings, the parties will make reasonable good-faith efforts to resolve a dispute informally.

If a dispute cannot be resolved informally, the courts of Dubai, United Arab Emirates, will have exclusive jurisdiction, unless mandatory applicable law requires otherwise.

20. Changes to These Terms

We may update these Terms to reflect changes to the Services, pricing structure, third-party integrations, legal requirements, security needs or business operations.

For material changes that adversely affect existing paid customers, we will provide reasonable advance notice, normally at least 14 days, by email, in-app notice or another appropriate method, unless a shorter period is required for security, legal or regulatory reasons.

If you continue to use the Services after updated Terms take effect, the updated Terms will apply to your continued use. Where applicable law requires additional consent, we will request it.

21. Electronic Communications

You agree that Cotnek may provide service-related notices, invoices, security notices, policy updates and other communications electronically, including by email, through the Services or through your account dashboard.

You are responsible for keeping your account contact information current so that you can receive important notices.

22. General

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect and the affected provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.

You may not assign or transfer your account or these Terms without Cotnek’s prior written consent. Cotnek may assign these Terms as part of a merger, restructuring, financing, sale of business or transfer of the Services, subject to applicable law.

A failure by either party to enforce a provision does not waive the right to enforce it later.

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, any applicable DPA, order form and other policies expressly incorporated by reference, form the entire agreement between you and Cotnek regarding the Services and replace prior agreements about the same subject matter.

If these Terms are translated, the English version will prevail to the extent permitted by applicable law in the event of a conflict or inconsistency.

23. Contact

Cotnek Technologies
Dubai, United Arab Emirates
Website: cotnek.com
General enquiries: hello@cotnek.com
Support: support@cotnek.com

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